Warranty World

4 Audi recalling programs


Let’s look at the NHTSA Vehicle Safety Recalls data, and we found a total of 4 recall programs are going on by various automakers in Canada right now. We have compiled a list and brief details of all the recalls below.


Recall number: 17V002000
Recall announcement date: 01/03/2017
Affected component: Engine cooling system
Carmaker: Volkswagen (sub-brand Audi)

Affected models:
• Audi A5, Audi A5 Cabriolet, and Audi Q5 (manufactured: 2013 to 2017)
• Audi Allroad and Audi A4 (the manufacturing year 2013-2016)
• Audi A6 (2012 to 2015)

Details: All of these models are fitted with 2.0I Turbo FSI engines and can be affected by coolant pump overheating issue. Debris coming from the cooling system can block the electric cooling pumps and can cause overheating. Pump overheating increases the risk of an engine fire.

The vehicle owners will be notified by the Audi, and owners are requested to take their cars to the dealer’s premises. The dealers will then update the software to rectify the issue, and this will be done absolutely free of charge. The updated software will signal a power cut to the coolant pump if it detects any blockage inside the pump. Audi’s parent company, Volkswagen also assigned a separate recall number for this issue, and the number is 19M1. The car owners can also call the customer care number of Audi for further details, which is 1-800-253-2834. The recall process may begin from 20th February of 2017.


Recall number: 12V299000
Recall announcement date: 06/28/2012
Affected component: Glass panel of sunroof assembly
Carmaker: Volkswagen (sub-brand Audi)
Affected models: Audi Q5 (manufacturing period: 21st June-9th December 2011)
Details: The sunroof assembly of the Audi Q5 cars made within the said period may come with the glass panel which can shatter in extremely cold temperature and may subsequently cause serious injury to the passengers while the car is on the move. Shattered glass can also create a distraction to the driver, which may cause a crash.

In the recall process, Audi will contact the vehicle owners and replace the glass panel through their dealer network. The replacement will not cost anything to the owners as this is part of Audi’s customer safety policy. If you suspect that your car comes under this recall program, you may give a ring to 1-800-253-2834, Audi’s client care number to confirm. The program is expected to start on 7th August of 2012.


Recall number: 17V001000
Recall announcement date: 01/03/2017
Affected component: Airbag assembly
Carmaker: Volkswagen (sub-brand Audi)
Affected models: Audi Q5 (manufactured within 2011-17)
Details: Some vehicles manufactured within the period of 2011 to 2017 are being recalled in this program. Their airbag system may get damaged due to water leakage from the drainage system of the sunroof. Water may get soaked by the surrounding foam of the airbag inflator and can cause corrosion over time, and the inflator can be fractured at the moment of airbag deployment. If that happens, the sharp metal fragments of inflator can cause severe injury or even death to the driver and passengers.

Customers who own the eligible models will be notified by the Volkswagen for a visit to their dealers. At the dealer’s place, company technicians will remove the foam, check the inflator canister, and replace the same if necessary. From March 2017, the recall process may start, and for further information, one may contact at 1-800-253-2834 (customer care section, Audi). 69P1 is the number assigned by Volkswagen for this recall.


Recall number: 17V298000
Recall announcement date: 05/03/2017
Affected component: Fuel pump (gasoline fuel system)
Carmaker: Volkswagen (sub-brand Audi)
Affected models: Audi Q5 (2013-17) and Q7 (2013-17)
Details: These gasoline-fueled cars may have a faulty fuel system where the fuel pump may crack, causing fuel to get leaked and resulting in a fire if there’s a fire source.

Customers will be informed by Audi, and an appointment with the dealer will get fixed. The dealer will either replace the flange of the fuel pump if a crack detected. In the case where no breakage caught, a protective film will be applied as a cautionary measure. The customer will not be charged. Further information and assistance can be provided by the customer care service of Audi, you can call them at 1-800-253-2834. This is actually an extended recall of the original recalling program 16V-660, and the Volkswagen’s recall number for this extension is 20Z8.

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